This policy took effect on March 16, 2024.
Section 7 of the Terms below contains a binding arbitration agreement and class action waiver. By agreeing to the Terms, you and Mystik Raven, LLC agree to submit any disputes between us exclusively to individual arbitration and not to sue in court, except in the limited circumstances described below.
The Terms are a legally binding contract between our customers and Mystik Raven, LLC.
If you do not explicitly opt out, you agree to resolve any disputes by arbitration. You will be waiving the right to sue in court, trial by jury or be a part of a class action suit. This outlines your rights, so please read carefully.
This contract defines your rights and responsibilities when you use Mystik Raven, LLC sites including mobile apps and any future or existing storefronts and other services. If you use any of our services including browsing our site(s) or apps, you agree to the Terms. If you do not agree with the Terms, you may not use our Services.
It is up to the individual to understand and comply with these rules, whether a buyer, seller, partner or guest.
If you use any of our Services, you agree to these Terms, our Privacy policy:
This policy applies to our registered customers (“Customers”, "Users"), sellers (“Sellers”), partners ("Partners"), those who purchase items on MystikRaven.com without an account (“Guests”) and anyone else who visits our Sites or uses our Services.
Privacy & Anti-Discrimination Policy
This policy does not apply to the practices of third parties (including Sellers or API users) who you may choose to share information with when you use the Services. Please note that the collection and use of your information by these third parties is subject to their own privacy policies and terms. You should understand the privacy and security practices of any third party before you share information with them.
Some key points are:
Anti-Discrimination Policy
Mystik Raven, LLC prohibits the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected classes”):
This is in addition to any local laws. Mystik Raven, LLC does not allow hateful content, including hate speech. Hate speech occurs when violent or degrading language is directed at a person or group based on their one or more protected group attributes listed above.
Discrimination and hateful content are not allowed.
If you think discrimination or hateful content has occurred on Mystik Raven, LLC, please report it by contacting Mystik Raven sales@mystikraven.com,
A. You must be 18 years or older to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 are not permitted to use Mystik Raven, LLC or engage in any of our Services. You, the account owner are responsible for any and all account activity of a minor on your account. There may be commercial products or services available which you want to limit a minor's access.
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B. It’s prohibited to use false information or impersonate another person or company through your account.
C. Account name should be appropriate and not contain any inflammable words or meanings.
D. You’re solely responsible for any activity on your account, even if sharing with others. The account owner will ultimately be responsible for all activity including financial. As for a registered business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Accounts are not transferable.
E. Protect your password. Be sure to keep your unique password secure and do not share with others.
F. These Terms don't create any agency, partnership, joint venture, employment, or franchisee relationship between you and Mystik Raven LLC.
Mystik raven, LLC grants you a limited, non-exclusive, non-transferable, and revocable license to use our Services—subject to the Terms and the following restrictions in particular:
A. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. You may not engage in fraud, theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Mystik Raven, LLC , another Mystik Raven, LLC user, or a third party.
E. The name "Mystik Raven" and the other Mystik Raven, LLC marks, phrases, logos, and designs that we use in connection with our Services are trademarks.
F. Mystik Raven, LLC wants your suggestions and ideas to help us improve your experience and our Services. Any ideas or other materials you submit to Mystik Raven, LLC are considered non-confidential and non-proprietary to you. You grant Mystik Raven, LLC a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
G. Occasionally, Mystik Raven, LLC will provide customers with information in writing. By using our Services, you’re agreeing to receive communications electronically (email, website or apps). Your electronic agreement is the same as your signature on paper.
Termination By You. You can terminate your account with Mystik Raven, LLC at any time via email at sales@mystikraven.com.
Termination By Mystik Raven, LLC. We may terminate or suspend your account (and any accounts Mystik Raven, LLC determines are related to your account) and your access to the Services should we have reason to believe you have violated our Terms. If we do so, you don’t have a contractual or legal right to continue to use our Services to sell or buy on our websites or mobile apps. Generally, Mystik Raven, LLC will notify you that your account has been terminated.
Termination of account, may cause you to lose any information associated with your account, including your transaction history.
Items You Purchase. Mystik Raven, LLC makes every effort to make items to the safest protocols. Additionally, items purchased from third parties for resale are inspected to ensure quality.
Third-Party Services. Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Mystik Raven, LLC is not a party to those agreements; they are solely between you and the third party.
Gift Cards and Promotions. If Mystik Raven, LLC engages in Gift Card Sales and redemption, no warranties are provided. Gift cards are able to be used by whoever possesses the information from the card. Mystik Raven, LLC is not responsible for lost, stolen or duplicated cards.
WARRANTIES. In most cases, Mystik Raven, LLC offers a 30-day warranty period. See Return Policy below.
You and Mystik Raven, LLC (including our employees, officers, directors, agents, subsidiaries, and affiliates) agree to submit our disputes exclusively to binding individual arbitration, and we won’t sue each other in court before a judge or jury, except in the limited circumstances described below.
Please read this Section carefully, as it affects your rights.
A. Disputes that We’ll Arbitrate. You and Mystik Raven, LLC agree to mandatory individual arbitration for all claims arising from or relating to the Services, these and prior versions of the Terms, any products, data, or content bought, sold, offered, accessed, displayed, transmitted, or listed through the Services, and actions or statements by Mystik Raven, LLC or its users . The exception is that we each may (1) bring qualifying individual claims in “small claims” court, so long as those claims remain in small claims court; and (2) seek injunctive relief in court for infringement or misuse of intellectual property rights (like trademarks, copyrights, and patents). All other Disputes must be arbitrated, which means you and Mystik Raven, LLC are each waiving your right to sue in court and have a court or jury trial.
B. Class and Representative Action Waiver. You and Etsy agree that each of us may bring claims against the other only on an individual basis, and not on a class, representative, or collective basis (and we each waive any right we have to bring such claims). We each may only seek or obtain individualized relief, and disputes between us cannot be arbitrated or consolidated with those of any other person or entity.
C. Before filing an arbitration, you and Mystik Raven, LLC will try in good faith to resolve any Dispute informally. To start the dispute process, you must send an individualized written notice (“Notice of Dispute”) to sales@mystikraven.com that includes (1) your name, phone number, username and email address for your account, and (2) a description of the Dispute and how you’d like it resolved. If Mystik Raven, LLC has a Dispute with you, we will send a Notice of Dispute with the same information to the email address for your account. Once a complete Notice of Dispute has been received, the recipient has 60 days to investigate the claims. If either side requests a settlement conference during this period, then you and Mystik Raven, LLC must cooperate to schedule that meeting by phone or videoconference. For the claims in the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed (“Informal Resolution Period”). An arbitration cannot be filed until the Informal Resolution Period has ended, and a court can enjoin the filing or prosecution of an arbitration in breach of this Section.
D. Arbitration Rules and Procedures. To initiate arbitration, either you or we must file an arbitration demand with the American Arbitration Association (“AAA”). You may serve Mystik Raven, LLC with any arbitration demand by mail to: Mystik Raven, LLC, 412 Poplar Spring Ln Farmville, VA 23901. If Mystik Raven, LLC has a dispute with you, we will send an arbitration demand to the email address for your account.
The arbitrator will have exclusive authority to resolve all issues, except that a court has exclusive authority to decide issues related to the arbitrability of a dispute, the enforceability of any part of this Section and either party’s compliance with this Section (Informal Dispute Resolution). The arbitrator can award damages and other relief only in favor of the individual claimant, and only to the extent necessary to provide relief warranted by the claimant’s individual claim(s). The arbitrator will not be bound by decisions reached in other arbitrations. The arbitrator’s award is final and binding on you and Mystik Raven, LLC. Judgment on the award may be entered in any court with jurisdiction.
E. Arbitration Fees. Payment of all filing, case-management, administrative, hearing, and arbitrator fees (“Arbitration Fees”) will be governed by the AAA’s rules and fee schedules, unless otherwise stated in this Arbitration Agreement.
F. Opt out. You have a limited right to opt out of this Arbitration Agreement . Specifically, if you are a new user of our Services, you can opt out of this Arbitration Agreement within 30 days after you first accept the Terms. If you are an existing user of our Services, you can opt out within 30 days after the effective date (listed above). To opt out, you must send a timely email to sales@mystikraven.com with your name, the email address for your account, your username , and a request to opt out of arbitration. If you validly opt out, neither Mystik Raven, LLC nor you will be required to arbitrate as a result of this (or any prior version of the) Arbitration Agreement, but the Terms (and any other agreements between us) will otherwise apply to you. If we update the Terms after you validly opt out, we will continue to respect your opt-out, but such updates do not provide a new opportunity to opt out of arbitration. Opting out requires the user to immediately cease using the Mystik Raven, LLC site, app and any other Mystik Raven, LLC services.
G. Future Changes to the Arbitration Agreement. Mystik Raven, LLC will notify you of material changes to this Arbitration Agreement at least 30 days before they become effective. You may reject future changes to the Arbitration Agreement by emailingsales@mystikraven.com within 30 days after you receive notice, including your name, email address associated with your account, and your Etsy account(s). Otherwise, you’ll be bound by the change, and the modified Arbitration Agreement shall apply to all Disputes between you and Etsy, including those arising before the effective date of the changes, but excluding any claims pending in arbitration (or court, if permitted) as of the effective date. If you reject a change, you’ll be bound by the most recent version of the Arbitration Agreement before the change you rejected.
H. Choice of Law and Forum. Mystik Raven, LLC is based in New York, so if there are claims between you and Mystik Raven, LLC that aren’t subject to arbitration, you and Mystik Raven, LLC each agree to litigate those claims exclusively in state or federal court in Prince Edward county, Virginia, and to submit to the personal jurisdiction of those courts. The exception is if you file in small claims court–you can do that in the county of your residence. Except as prohibited by law, these Terms, and all disputes between us, shall be governed exclusively by Virginia law, without regard to conflict-of-law rules, and U.S. federal law (including the Federal Arbitration Act).
We may update these Terms at any time, including adding new terms and deleting existing terms. If the changes are material, Mystik Raven, LLC will let you know in advance by posting the changes through the Services and/or sending you an email or message about the changes. Your use of the Services after the effective date of the changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may close your account.
If you have any questions about the Terms, please email us at sales.mystikraven.com.
Mystik Raven wants you to have 100% satisfaction, so we provide a 30-day return policy.
If you receive your purchase and decide it isn't as described, you can return it to us by requesting an RMA by emailing sales@mystikraven.com and providing the following:
If you have simply changed your mind, we will provide an address to send the item back. If upon examination, the item is returned unused, in its original packaging and undamaged, we will issue a refund for the item's cost, minus shipping. Return shipping is the responsibility of the customer.
If the product is deemed defective, we will provide a return shipping label. After inspection, we will send a new item or refund your purchase price plus shipping, whichever you prefer.
Note that refunds can take 7-10 business days to show up on your card.
Any disputes to this process or its results will follow the arbitration agreement under terms and Conditions.
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